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FAQs

FREQUENTLY ASKED QUESTIONS (FAQ)

Most common questions are answered by our FAQ.  Reference our FAQ, and if your question is not answered, feel free to contact us at info@simplywroughtiron.com.  Questions / answers are grouped under a subject heading for your convenience.

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CUSTOMER SERVICE

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Who do we contact for questions, propblems, or return authorization?

ORDERING

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What is the preferred means to place an order?
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What forms of payment are accepted?
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What is the average order handling and shipping time?

HARDWARE

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Is required hardware included with the order?

SHIPPING

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What shipping carriers do you use?
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What is the shipping address from where the items will be shipped?
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How are shipping costs calculated? Are they fixed or variable? Please explain.
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What is your policy if a package does not arrive to the customer?
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Do you offer any Optional Service?
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What are Box Cost Exceptions?
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Can we get tracking information for shipped merchandise? How?
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What is your policy if items are damaged in transit?
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What restrictions are there for shipments to P.O. Boxes?
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Do you ship to Canada?

RETURNS

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How long to customers have to return items?
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Do you require the customer to return items via any particular carrier?
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How quickly from the time you receive the return can we get a credit report from simplywroughtiron.com?

PRIVACY

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Do you have a Privacy Policy?